Terms & conditions

1. About the service

We provide personal and business loans through an entirely online process. The full journey happens on our website:

• you calculate an estimate and submit an online application;
• a client account is created when your application is submitted;
• you provide required documents from a secure portal;
• our team manually reviews your application and decides whether to approve it;
• an approved application is either disbursed (activated) or, where agreed, may be cancelled or withdrawn.

2. Eligibility

To use the service you represent that you:

• are of legal age to enter a binding agreement where you live;
• have the right and authority to submit the information and documents you provide; and
• will provide accurate, complete and current information, and will keep it up to date.

We rely on the accuracy of the information you provide. Providing false, misleading or incomplete information may lead to your application or account being cancelled or your loan being recalled.

3. The loan calculator and estimates

The loan calculator on our website provides an estimate only. It shows an illustrative monthly payment and total cost based on the amount, term, currency and interest rate you choose. Every estimate assumes equal monthly installments on a nominal annual basis and does not include any fees that may be added manually later. Your actual offer, and any amounts you are ultimately approved for, may differ from the estimate and is always subject to a full, manual assessment of your application.

4. Applications and your account

• Account creation. A client account is created when you submit an application, so you immediately have a place to track your application and, later, your loan.
• Your responsibilities. Keep your login details confidential and do not share them. You are responsible for activity carried out through your account.
• Completeness. Your application proceeds once you have provided the requested documents. We will tell you exactly what is needed through your portal.
• No guarantee of approval. Submitting an application does not guarantee approval. Every application is reviewed manually by our team and may be approved, rejected or require further information.

5. Approval, disbursement and repayment

• Approval. If we approve your application, we will confirm this in your portal. Approval means your loan is ready, but is still awaiting disbursement and no repayment schedule has been created yet.
• Disbursement. When your loan is disbursed, a repayment schedule is generated and the loan is recorded as released to you. From that point the loan is active and repayments are due.
• Repayments. You repay the loan in equal monthly installments over the term you selected. Each installment covers interest for the period plus a reduction of your principal. The final installment absorbs any small rounding difference so the loan is fully repaid on schedule.
• Payments order. Payments are applied to your earliest unpaid installment first. If you pay more than the amount due, the extra reduces your principal, which may lower the total interest you pay.

6. Interest, fees and late payment

• Interest. Interest is charged at a nominal annual rate on the outstanding principal, in equal monthly installments.
• Fees. Any fees are agreed with you or shown to you before they apply. Late fees, where applicable, are always added manually by our team following a clear decision. They are never auto-calculated.
• Missed payments. If a payment is overdue, your loan is flagged and we will follow up with you. We will work with you to find a practical way forward, but continued non-payment may lead to enforcement of your obligations in line with applicable law.

7. Early settlement

You may settle your loan in full at any time. On settlement, interest is recalculated based on the principal outstanding at that point, so you only pay interest for the period the loan was actually outstanding. Settling early typically reduces the total interest you would otherwise have paid. We will confirm the exact settlement amount with you before it is applied, and we do not charge a penalty for ordinary early settlement under these Terms.

8. Cancellation and withdrawal

Before a loan is disbursed, you may withdraw your application at any time from your portal, at which point it will be treated as cancelled or withdrawn and no loan will be created. We may also cancel an application where required by law or where we can no longer proceed, for example if we cannot verify the information provided.

9. Your obligations and acceptable use

When using the service you agree not to:

• provide false, misleading or fraudulent information;
• use the service for any unlawful purpose or in a way that could harm the service or others;
• attempt to access areas or data you are not authorised to access;
• interfere with or disrupt the security or operation of the website or portal, or attempt to breach them; or
• reproduce, reverse engineer or misuse the software, design or content except as allowed by these Terms or by law.

10. Communications

We will primarily communicate with you electronically, through your portal, by email, and by the contact details you provide. Important updates about your application and loan will always be available in your portal. By providing your contact details you agree that we may contact you in connection with the service and, where relevant, in line with your preferences for other communications.

11. Intellectual property

The website, its branding, design, text, graphics, software and functionality are owned by us or our licensors and are protected by applicable intellectual-property laws. You may use them solely for your own legitimate use of the service. Nothing in these Terms transfers ownership of any intellectual property to you.

12. Disclaimers and limitation of liability

• We provide the service using reasonable skill and care and work to keep the website and portal available and accurate, but we cannot guarantee they will be uninterrupted or error-free.
• Estimates, examples and calculators are illustrative and are not a promise or offer of credit. You must rely on the confirmed terms of your approval.
• Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law.
• To the fullest extent permitted by law, we are not liable for indirect or consequential losses, loss of data, or losses arising from matters outside our reasonable control, such as network or third-party service failures.

13. Account suspension, termination and deletion

• We may suspend or close an account if we reasonably believe these Terms have been breached, the service is being misused, or as required by law.
• Where an account is deleted, we will follow applicable legal and regulatory obligations. Financial and loan records associated with the account must be retained for the periods required by law, while personal information that is no longer needed is removed or anonymised.
• Only our team can delete accounts. There is no self-serve data export or deletion feature.

14. Personal data

Any personal information you provide is handled in line with our Privacy policy. By using the service you agree to our processing of your information as described there.

15. Governing considerations and consumer rights

These Terms are governed by the laws applicable to our business where we operate. Where you enjoy consumer-protection rights granted by mandatory law that cannot be waived or varied by agreement, those rights are not affected by these Terms, and if any part of these Terms is found unenforceable, the remaining provisions continue to apply.

16. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, technology or legal requirements. Significant changes will be communicated through your portal or by the contact details you have provided, and the date at the top of this page will be updated. Continued use of the service after changes take effect indicates your acceptance of the updated Terms.

17. Contact

If you have any questions about these Terms, please contact us:

• Email: support@nalbra.com
• Contact page: Contact

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